Contact Us

We’re here to help. If you have questions about your order, shipping, returns, refunds, products, or other customer service matters, please contact us by email.

1. Customer Service

Customer Service Email:
service@pawcarli.com

When contacting us about an existing order, please include your order number and a brief description of your request so we can assist you more efficiently.

2. How We Can Help

You can contact us for assistance with:

  • Order status and order-related questions

  • Shipping and delivery

  • Address correction requests before shipment

  • Returns and refunds

  • Damaged, defective, or incorrect items

  • Product information

  • General customer service inquiries

For return or refund requests, please review our Return & Refund Policy for eligibility requirements and instructions.

3. Business Information

Brand: PawCarli

Legal Company: CARLI SICHER QC INC.

Business Address:
509 Pittsburgh St
Mars, PA 16046
United States

Customer Service Email: service@pawcarli.com

4. Response Information

Please contact us by email for customer service assistance. We will review your message and respond as soon as reasonably possible.

For return and refund procedures, please refer to our Return & Refund Policy. For delivery estimates and shipping charges, please refer to our Shipping Policy.