Refund policy
PawCarli is operated by CARLI SICHER QC INC. We want you to be satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days after the order is delivered.
Return Period
You may request a return within 30 days after the order is delivered.
The 30-day return period begins on the date the order is marked as delivered by the shipping carrier, not on the order date or payment date.
Return requests submitted after the 30-day period may not be accepted.
Return Eligibility
To be eligible for a return, the item should be:
- Unworn and unused
- In its original condition
- Free from stains, odors, damage, or other signs of use
- Returned with the original packaging and included accessories, when applicable
For pet clothing, please make sure the item has not been worn by the pet and remains in a condition suitable for resale.
Items that have been washed, altered, damaged, or used may not be eligible for a return.
How to Request a Return
Before sending any item back, please contact us at service@pawcarli.com.
Please include:
- Your order number
- The item you want to return
- The reason for the return
- Photos of the item when requested by our customer service team
We will review your request and provide return instructions if the return is approved.
Please do not send a return package to our company address before receiving return instructions from us.
The specific return address and return instructions will be provided after your return request has been reviewed and approved.
Return Shipping Costs
For returns due to a customer preference, incorrect size selection, change of mind, or other reasons not caused by PawCarli, the customer is responsible for the return shipping cost.
For returns caused by an incorrect item sent by us, a damaged item received, or a product defect, PawCarli will be responsible for the reasonable return shipping cost.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us at service@pawcarli.com as soon as possible.
Please provide your order number and clear photos showing the issue.
After reviewing the information, we may provide a replacement, refund, or other appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you whether the return has been approved.
If the return is approved, the refund will be issued to the original payment method.
The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
Original shipping charges, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective item received from us.
Exchanges
We currently do not guarantee direct exchanges for different sizes or products.
If you need a different size or another product, please contact us at service@pawcarli.com. Depending on the circumstances, you may be asked to return the original item and place a new order.
U.S. Service and Return Support Address
CARLI SICHER QC INC
509 Pittsburgh St
Mars, PA 16046
United States
This address is used for U.S. customer contact and return support. The specific return address and return instructions will be provided after a return request is approved.
Contact Us
For return, refund, or product-related questions, please contact:
PawCarli
CARLI SICHER QC INC
Email: service@pawcarli.com