Shipping policy
Last Updated: October 19, 2026
PawCarli is operated by CARLI SICHER QC INC. We currently ship orders from within the United States to customers within the United States only.
This Shipping Policy explains our shipping destinations, shipping fees, order processing times, estimated delivery times, and procedures for shipping-related issues.
1. Shipping Destinations
PawCarli currently ships to addresses within the United States only.
We do not currently offer international shipping to destinations outside the United States.
2. Shipping Rates
We offer standard shipping according to the following rates:
Orders with a subtotal under $49
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Standard shipping fee: $6.99 USD
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Estimated transit time: 3–7 business days
Orders with a subtotal of $49 or more
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Standard shipping fee: Free
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Estimated transit time: 3–7 business days
Shipping eligibility and fees are calculated based on the order subtotal. Any applicable shipping charges will be displayed at checkout before payment is completed.
3. Order Cut-Off Time
Our standard order cut-off time is 2:00 PM Eastern Time (ET), Monday through Friday, excluding U.S. federal holidays.
Orders placed by 2:00 PM ET on a business day are generally considered for processing that business day.
Orders placed after 2:00 PM ET, on weekends, or on U.S. federal holidays are generally considered for processing on the next business day.
The cut-off time helps determine when order processing begins and may affect the estimated delivery date.
4. Order Processing Time
Orders are generally processed within 1–3 business days after successful payment.
Order processing normally takes place Monday through Friday, excluding U.S. federal holidays, and follows Eastern Time (ET).
The processing period begins according to the applicable business-day schedule and cut-off time described above.
Processing time is separate from shipping transit time. The estimated delivery period includes both processing and transit time.
5. Estimated Delivery Time
After an order has been processed and handed to the shipping carrier, standard shipping generally takes 3–7 business days in transit.
The estimated total delivery time is approximately 4–10 business days, including order processing and shipping transit time.
Delivery estimates are provided for reference and are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, holidays, address issues, service disruptions, or other circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please check the available tracking information and contact us if you need assistance.
6. Order Tracking
When tracking information is available, it will be sent to the email address associated with your order or made available through the applicable order or shipping notification.
After a package is handed to the shipping carrier, tracking information may take some time to appear or update.
Once tracking information is available, you can use the carrier's tracking service to monitor your shipment.
7. Shipping Address and Address Changes
Customers are responsible for providing a complete and accurate U.S. shipping address when placing an order.
Incorrect or incomplete address information may cause delivery delays or prevent successful delivery.
If you need to correct your shipping address after placing an order, please contact service@pawcarli.com as soon as possible.
We will make reasonable efforts to assist with address corrections before the order is shipped. However, we cannot guarantee that changes can be made after order processing or shipment has begun.
8. Delayed or Lost Packages
Delivery delays may occur because of carrier operations, weather, holidays, service disruptions, or other circumstances beyond our reasonable control.
If your package appears to be delayed, please review the latest tracking information and allow additional time for the carrier to update the shipment status.
If the tracking information indicates that a package may be lost, or if you experience an unusual delivery issue, please contact service@pawcarli.com and provide your order number and tracking information.
We will review the available order and shipping details and assist with the appropriate next steps.
9. Damaged Packages or Products
If your order arrives with damaged packaging or a damaged product, please contact service@pawcarli.com as soon as reasonably possible.
Please include your order number, a description of the issue, and clear photos of the shipping packaging and affected product.
We will review the information and advise you on the appropriate next steps in accordance with our Return & Refund Policy and applicable law.
Please retain the product and packaging until we have reviewed your request and provided further instructions.
10. Shipping Policy and Other Store Policies
This Shipping Policy should be read together with our Terms of Service and Return & Refund Policy.
Shipping estimates are not guarantees of delivery by a specific date. Any return or refund request related to an incorrect, damaged, or defective item will be handled in accordance with our Return & Refund Policy and applicable law.
11. Contact Us
If you have questions about shipping rates, order processing, delivery estimates, or tracking information, please contact us:
Brand: PawCarli
Legal Business Name: CARLI SICHER QC INC.
Business Address:
509 Pittsburgh St
Mars, PA 16046
United States
Customer Service Email:
service@pawcarli.com