Shipping policy
CARLI SICHER QC INC, operating under the brand name PawCarli, currently ships to customers in the United States only.
Shipping Destination
We currently ship orders within the United States only.
We do not currently ship to international destinations outside the United States.
Shipping Rates
| Shipping Method | Order Amount | Shipping Fee | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Under $49 | $6.99 USD | 3–7 business days |
| Standard Shipping | $49 or more | Free | 3–7 business days |
Shipping fees are calculated based on the order subtotal and are displayed at checkout before payment is completed.
Order Processing Time
Orders are generally processed within 1–3 business days after payment is successfully received.
Our order processing time is based on Eastern Time (ET), United States, corresponding to our company location in Mars, Pennsylvania.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Estimated Delivery Time
After an order has been processed, standard shipping generally takes 3–7 business days in transit.
The estimated total delivery time is approximately 4–10 business days, including both order processing and shipping transit.
Delivery times are estimates and may vary due to carrier operations, weather, holidays, or other circumstances beyond our control.
Order Tracking
When tracking information is available, it will be provided through the email address associated with your order.
Tracking information may take some time to update after the shipping carrier receives the package.
Delivery Address
Customers are responsible for providing a complete and accurate U.S. shipping address when placing an order.
If an incorrect or incomplete address is provided, delivery may be delayed or additional shipping charges may apply.
If you need to correct your shipping address after placing an order, please contact us as soon as possible at service@pawcarli.com. We will make reasonable efforts to assist before the order is shipped, but we cannot guarantee that an address can be changed after shipment.
Delayed or Lost Packages
If your package is delayed according to the tracking information, please allow additional time for carrier processing.
If a package is confirmed as lost or there is an unusual delivery issue, please contact us at service@pawcarli.com. We will review the available shipping information and assist with the next appropriate steps.
Damaged Packages
If your package arrives damaged, please contact us at service@pawcarli.com as soon as possible. Please provide your order number and clear photos of the package and affected product.
Company Information
CARLI SICHER QC INC
509 Pittsburgh St
Mars, PA 16046
United States
Customer Service Email: service@pawcarli.com
Contact Us
If you have questions about shipping, processing times, delivery, or tracking information, please contact us at: